Privacy Policy

1. Introduction

Ashlyn Concepts operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ashlyn Concepts is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

2. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, payment card information, transaction details and payment confirmations.
  • Account information including username, password, security questions, preferences and settings.
  • Transaction information including products viewed, cart activity, wishlists, purchases, returns, exchanges and cancellations.
  • Communications with us including customer service inquiries and messages.
  • Device information including browser type, IP address, device identifiers and network information.
  • Usage information including how and when you interact with our website and services.

3. Personal Information Sources

  • Directly from you when creating an account, placing an order, contacting us or otherwise interacting with our services.
  • Automatically through the Services through cookies and similar technologies.
  • From service providers that support our operations and process data on our behalf.
  • From business partners and third parties.

4. How We Use Your Personal Information

Provide, Tailor and Improve the Services

We use your information to process payments, fulfil orders, provide customer support, manage accounts, facilitate returns and create a personalised shopping experience.

Marketing and Advertising

We may send promotional emails, SMS messages and display relevant advertisements based on your interactions with our store.

Security and Fraud Prevention

We use personal information to protect our customers, website and business from fraud, abuse and unauthorised activity.

Communicating with You

We use your information to respond to enquiries and provide customer support.

Legal Reasons

We may process personal information to comply with legal obligations and enforce our policies and agreements.

5. How We Disclose Personal Information

  • With Shopify and service providers who help operate our business.
  • With marketing and advertising partners where permitted by law.
  • When required to fulfil orders or where you have requested disclosure.
  • With affiliated companies and corporate entities.
  • When required by law or in connection with a business transaction.

6. Relationship with Shopify

Our store is hosted by Shopify. Shopify processes information necessary to provide and improve the services available through this website.

Learn more:
Shopify Consumer Privacy Policy
Shopify Privacy Portal

7. Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

8. Children's Data

Our services are not directed to children and we do not knowingly collect personal information from children.

9. Security and Retention of Your Information

We implement reasonable security measures to protect your information, although no method of transmission or storage can be guaranteed to be completely secure.

10. Your Rights and Choices

  • Right to Access
  • Right to Delete
  • Right to Correct
  • Right to Data Portability
  • Right to Manage Marketing Preferences

Additional Rights for UK and EEA Residents

  • Right to object to processing.
  • Right to restrict processing.
  • Right to withdraw consent.

11. Complaints

If you have concerns about how your personal information is handled, please contact us directly.

12. International Transfers

We may transfer and process your information outside your country of residence using legally recognised safeguards where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

14. Contact

If you have any questions regarding this Privacy Policy, please contact us:

Email: ashlynconceptsltd@gmail.com

Phone: +44 7459 120385